Does a place on a course expire if not used within a certain timeframe?
Course places will remain open on your Management Portal indefinitely. They do not expire. Likewise, participants have their course access indefinitely with no time-limits or restrictions on completing the course.
What levels of security, GDPR and DTAC compliance do you work to?
Our clinical-grade Digital Therapeutic (DTx) courses and platform have been assessed, validated, and certified in terms of internationally recognised regulatory standards for the clinical use of a Digital Therapeutic. Further information on our compliance with DTx standards, including data security, user privacy and the Digital Technology Assessment Criteria (DTAC) can be found here.
How do participants access a course?
The web-based courses are accessible from mobile, tablet or desktop with an email address.
Do you provide support to help participants while they are on a course?
We do, the courses are online and on-demand, with automated email reminders and motivators to encourage engagement. Participants can take part at their own pace, in their own time with support from our service department when required. No intervening by your organisation is required.
Do you provide discounts for additional course places on your pilot package?
We offer a fixed discount for the purchase of additional course places on our standard pilot package.
How do I manage course enrolments?
Enrolments are managed through a web-based Management Portal, requiring just name and email address. Optional self-enrolment gateway is also available upon request.
Are there any additional costs?
There are no hidden fees. We offer a simple upfront licensing model: A complete course and support service for a defined user population at a fixed annual fee.
Is there a Contract I need to sign?
We provide a straightforward licensing agreement for the deployment of our courses. If preferred, this can be incorporated into your own contract for us to sign.
Once we license a course, how soon until we can start?
We aim to have you setup and running within 1 week of purchase.
How will I measure success and effectiveness?
The Management Portal provides behavioural analytics and clinical outcomes reporting, updated every 24 hours, so you can continually monitor success and effectiveness.
Will course places be reinstated if participants do not engage?
With course pilots, each participant is allocated a course place; once the enrolment is sent, it cannot be reinstated. Participants are reminded periodically to engage with a course.
Do you offer support with comms to help position and promote course enrolment?
Yes. Promotional resources and ongoing client service support are provided to help you make best use of your course places.